| Visit ID : | 169 |
| Log ID : | 112 |
| Visit Date : | 21/09/10 |
| Visit Time : | 09:00 |
| Time Taken : | 2.00 |
| Work Done : | Attempted to recover windows Attempted to run recovery from DVD Called Toshiba support Advised to backup and reformat Backed up desktop, documents, outlook and Dragon10 Formatted Laptop Reinstalled Office 2007 Configured network printer |